Job Description
Join our award-winning remote IT team in Albuquerque, NM! We're urgently hiring talented IT Support Specialists with equipment provided. Work from anywhere in the US while supporting cutting-edge technology initiatives. Enjoy competitive pay, comprehensive benefits, and a flexible remote-first culture. Apply now to secure your spot in our growing team!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Install, configure, and maintain company-provided equipment
- Diagnose and resolve complex technical problems efficiently
- Document all support tickets and maintain accurate records
- Collaborate with cross-functional teams to improve system performance
- Train end-users on new technologies and best practices
- Monitor system security and implement preventative measures
Qualifications
- 3+ years of IT support experience in remote/hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong time management and organizational abilities
- Valid driver's license and reliable internet connection