Job Description
Join GlobalTech Solutions as a Weekend Remote Tech Support Specialist! We provide all necessary equipment for your home office, including laptops, headsets, and software. Enjoy a flexible weekend schedule while delivering exceptional technical support to our diverse client base. This fully remote position allows you to thrive in a professional environment without commuting.
Responsibilities
- Resolve technical issues via phone, chat, and email for enterprise clients
- Utilize provided equipment to troubleshoot hardware/software problems
- Document support tickets accurately in CRM systems
- Collaborate with weekend support team for complex issue escalation
- Conduct remote diagnostics and system maintenance
- Adhere to security protocols for client data protection
- Provide clear technical guidance to non-technical users
Qualifications
- 2+ years of technical support experience
- Strong troubleshooting skills for Windows/macOS environments
- Weekend availability (Saturday/Sunday 8 AM - 8 PM EST)
- Quiet, dedicated home office space
- High-speed internet connection (minimum 25 Mbps)
- Excellent communication and problem-solving abilities
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred