Job Description
Join TechFlow Solutions as a Remote Full-Time IT Support Specialist and enjoy the perfect blend of professional growth and work-life balance. We're seeking a tech-savvy professional to deliver exceptional remote IT support while enjoying flexible hours to accommodate your lifestyle. This role is ideal for self-motivated individuals who thrive in autonomous environments and want to make a tangible impact on our clients' digital experiences.
Our Kansas City-based team operates with a remote-first culture, offering competitive compensation, comprehensive benefits, and opportunities for professional development. You'll be part of an innovative company that values flexibility, collaboration, and cutting-edge technology solutions.
Responsibilities
- Provide remote technical support for hardware, software, and network issues across diverse client environments
- Diagnose and resolve system malfunctions, security incidents, and performance bottlenecks
- Document all support tickets, solutions, and system configurations in IT service management tools
- Collaborate with cross-functional teams to implement technology upgrades and security patches
- Monitor system health and proactively address potential vulnerabilities
- Train end-users on best practices for data security and system usage
- Contribute to knowledge base articles and technical documentation
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expert knowledge of Windows/macOS operating systems and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong troubleshooting skills with network diagnostics and endpoint management
- Exceptional written and verbal communication abilities
- Proven ability to manage time effectively with flexible scheduling
- Familiarity with ITIL processes and service management tools
- Experience with VPN, remote access tools, and virtualization technologies