Job Description
Join Our Elite Remote Team in San Diego!
TechFlow Solutions Inc. is urgently hiring a Remote IT Support Specialist to join our dynamic team. We provide all necessary equipment, including laptops, monitors, and software licenses. Enjoy the flexibility of remote work while making a significant impact in our cutting-edge tech environment. This is your opportunity to join a company that values innovation, growth, and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and troubleshoot cloud-based systems and applications
- Document and resolve IT tickets with SLA adherence
- Collaborate with cross-functional teams to ensure system stability
- Implement security protocols and maintain compliance standards
- Train users on new technologies and best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency in Windows, macOS, and Linux environments
- Strong knowledge of cloud platforms (AWS, Azure, or GCP)
- Certifications (CompTIA A+, Network+, or equivalent) preferred
- Excellent problem-solving and communication skills
- Ability to work independently in a remote setting
- Experience with ticketing systems (Jira, ServiceNow)