Job Description
Join our dynamic team as a Remote IT Support Specialist! We're offering immediate hire with all necessary equipment provided. Work flexibly from Mesa, AZ while delivering top-tier technical support to clients nationwide. This full-time role combines competitive compensation with cutting-edge remote work technology.
Responsibilities
- Provide remote technical support for hardware/software issues
- Install and configure provided equipment (laptops, peripherals)
- Diagnose and troubleshoot network connectivity problems
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams on complex issues
- Maintain security protocols for remote access
- Train clients on new technologies and best practices
Qualifications
- 3+ years of IT support experience
- CompTIA A+/Network+ certification preferred
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong problem-solving and communication skills
- Ability to work independently in remote environments
- Valid Arizona driver's license (for equipment delivery)
- High-speed internet access (equipment provided)