Job Description
Join ApexTech Solutions, a premier enterprise software provider, as our new Remote Technical Support Specialist. We are seeking a highly skilled problem-solver to join our North Carolina-based remote team.
This is an immediate hire opportunity. We pride ourselves on empowering our employees with the tools they need to succeed. You will be the bridge between our clients and our engineering teams, ensuring seamless operations and top-tier customer satisfaction.
What We Offer
- Full Equipment Stipend: We provide a brand-new MacBook Pro, 4K Monitor, Ergonomic Chair, and Noise-Canceling Headphones.
- Immediate Onboarding: Start your career with us within 48 hours of acceptance.
- Competitive Compensation: Salary range of $55k - $75k depending on experience.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop to North Carolina-based clients.
- Diagnose and resolve complex hardware, software, and network connectivity issues efficiently.
- Maintain and update a comprehensive internal knowledge base with troubleshooting guides.
- Collaborate with cross-functional engineering teams to escalate and resolve critical tickets.
- Conduct quality assurance checks on system configurations and user environments.
- Document all support interactions using our ticketing system (Zendesk/ServiceNow).
- Train junior staff on new software updates and internal protocols.
Qualifications
- Associate’s degree in Information Technology or equivalent relevant experience.
- 2+ years of experience in a help desk or technical support role.
- Strong proficiency in Microsoft Office Suite and troubleshooting operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a customer-centric approach.
- Self-motivated individual capable of working independently in a fully remote environment.
- Reliable high-speed internet and a dedicated workspace in North Carolina.
- Ability to adapt to changing technologies and support evolving client needs.