Job Description
Are you a night owl who thrives in a quiet, high-impact environment? Apex Data Systems is expanding our technical support team and seeking a skilled Remote Weekend Technical Specialist to join us in Portland, OR.
We value the unique perspective that comes with working during off-hours. Our weekend shift team handles critical system maintenance, user escalations, and ensures business continuity while the rest of the world sleeps. If you are detail-oriented, self-motivated, and prefer a focused work schedule with zero commute, this is the perfect opportunity for you.
Join a forward-thinking company that values work-life balance, professional growth, and the flexibility of a remote lifestyle. Don't miss your chance to work with cutting-edge technology in a role that truly makes a difference.
Responsibilities
- Provide advanced technical troubleshooting and support for remote employees via phone and chat.
- Monitor system health and performance during off-peak hours to proactively prevent downtime.
- Manage and prioritize a high volume of incoming tickets with a focus on speed and accuracy.
- Document all technical resolutions and update the internal knowledge base.
- Collaborate with the day-shift team to ensure seamless handover of ongoing issues.
- Conduct scheduled maintenance and security patches during low-traffic periods.
- Escalate complex hardware or software issues to senior engineers promptly.
Qualifications
- Minimum of 2-3 years of experience in IT support or Help Desk roles.
- Proven ability to work independently and autonomously in a remote environment.
- Must be available to work a full weekend schedule (e.g., Saturday and Sunday).
- Strong understanding of Windows, macOS, and cloud-based applications (Office 365, G-Suite).
- Excellent written and verbal communication skills for client-facing interactions.
- Familiarity with ticketing systems (Jira, ServiceNow, or Zendesk preferred).
- High degree of problem-solving aptitude and attention to detail.