Job Description
Are you a dedicated professional seeking the flexibility of remote work with the stability of a full-time role? Apex Digital Solutions is currently seeking a skilled Remote Weekend Shift Specialist based in Detroit, MI. In this pivotal position, you will bridge the gap between our clients and our technical support team, ensuring seamless operations during critical weekend hours.
We value autonomy, technical proficiency, and a customer-first mindset. If you are looking for a career that offers a competitive salary, comprehensive benefits, and the freedom to work from home, we want to hear from you.
Responsibilities
- Monitor and manage incoming support tickets and communications during the weekend shift.
- Provide exceptional technical troubleshooting and problem-solving support for a diverse client base.
- Collaborate with the Monday-Friday support team to ensure seamless handovers and continuity of service.
- Document all interactions, resolutions, and technical details accurately in our CRM systems.
- Identify recurring issues and escalate them to the appropriate development or engineering teams for long-term fixes.
- Maintain a high level of availability and responsiveness during designated weekend hours.
- Contribute to team meetings and knowledge base updates to improve overall service quality.
Qualifications
- High school diploma or GED required; Associate's degree in IT, Computer Science, or related field is a plus.
- Proven experience in customer service, technical support, or a related technical role.
- Must be available to work exclusively on weekends (e.g., Saturday and Sunday, 9:00 AM - 6:00 PM EST).
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Proficiency with standard office software and ticketing systems (e.g., Zendesk, JIRA, Salesforce).
- Ability to work independently with minimal supervision while maintaining a professional demeanor.