Job Description
Are you a dedicated technical professional seeking a role that offers true work-life balance? Apex Digital Solutions is looking for a highly skilled Remote Weekend Shift Specialist based in Raleigh, NC. In this pivotal role, you will ensure our enterprise clients receive uninterrupted, top-tier technical support during critical off-hours.
We pride ourselves on a culture of excellence and flexibility. This position is perfect for candidates who want to enjoy their weekdays free while making a significant impact in a high-growth tech environment. You will be the face of our support team, handling complex inquiries with empathy and expertise.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve complex technical hardware and software issues for remote clients using advanced diagnostic tools.
- Critical Support: Provide real-time, remote technical assistance and guidance to end-users during the weekend shift to minimize business downtime.
- Ticket Management: Log, track, and prioritize all support tickets in our CRM system (Salesforce/Servicenow) to ensure accurate documentation and follow-through.
- Communication: Communicate complex technical concepts clearly and concisely to non-technical users via phone, email, and chat.
- System Maintenance: Perform routine system checks and updates to ensure remote access environments are secure and fully operational.
- Feedback Loop: Collaborate with the week-day support team to escalate recurring issues and improve standard operating procedures.
Qualifications
- Experience: Minimum of 2-3 years of experience in Technical Support, Help Desk, or Customer Service.
- Availability: Must be willing and able to work exclusively on weekends (Saturday and Sunday) on a full-time schedule.
- Technical Skills: Strong proficiency in Windows and macOS operating systems, troubleshooting network connectivity, and remote desktop protocols (TeamViewer, AnyDesk).
- Communication: Exceptional verbal and written communication skills with a professional, customer-first demeanor.
- Reliability: Proven track record of reliability and punctuality in a remote work environment.
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.