Job Description
Are you looking for a role that offers the best of both worlds—competitive pay and the freedom to enjoy your weekends? Apex Support Systems is seeking a Remote Weekend Support Specialist to join our thriving team in Chicago, IL.
In this pivotal role, you will be the first line of defense for our clients, ensuring seamless technical operations during the critical weekend hours. We value flexibility, autonomy, and top-tier problem-solving skills. If you are ready to elevate your career while maintaining a healthy work-life balance, we want to hear from you.
Responsibilities
- Provide technical troubleshooting and customer support via phone, email, and chat during weekend shifts.
- Diagnose and resolve hardware and software issues for remote clients with a focus on rapid response times.
- Document all support interactions and technical resolutions in our ticketing system (Zendesk/Jira).
- Collaborate with the weekday support team to ensure continuity of service and knowledge sharing.
- Maintain a high level of customer satisfaction by adhering to strict service level agreements (SLAs).
- Identify and escalate complex technical issues to senior engineering teams promptly.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or customer service.
- Strong understanding of Windows, macOS, and common office productivity software.
- Proven ability to troubleshoot network connectivity and peripheral devices remotely.
- Excellent written and verbal communication skills with a focus on professionalism.
- Self-motivated and able to work independently with minimal supervision.
- Must be available to work weekends (Saturday and Sunday) from 9:00 AM to 6:00 PM EST.