Job Description
Are you looking for a flexible work-from-home opportunity in Charlotte, NC? We are hiring a dedicated Remote Support Specialist to join our growing team. We understand the importance of a comfortable work environment, which is why we provide all necessary equipment—including a premium laptop, ergonomic accessories, and high-speed internet support—to ensure you can perform at your best. This role offers a stable weekend shift schedule with competitive pay and the chance to work from the comfort of your home.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts.
- Troubleshoot technical issues and resolve tickets efficiently within SLA guidelines.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Document all support interactions accurately and securely in our CRM system.
- Ensure proper usage and maintenance of the equipment provided by the company.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service or technical support is a plus.
- Strong problem-solving skills, attention to detail, and the ability to think on your feet.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Reliable high-speed internet connection and a quiet home office space.