Job Description
Join TechFlow Solutions as a Remote Weekend Support Specialist and kickstart your career in tech! We're urgently hiring motivated individuals in Oklahoma City, IL to deliver exceptional customer support during weekend shifts. Equipment provided – no upfront costs required!
As a key member of our remote team, you'll troubleshoot technical issues, assist customers via chat/email, and maintain high service standards. Enjoy flexible weekend hours (Sat/Sun) while working from home with our fully-equipped tech package. Perfect for tech-savvy individuals seeking supplemental income or career transition.
Responsibilities
- Provide remote technical support for software/hardware issues via digital channels
- Document customer interactions and resolutions in CRM systems
- Collaborate with on-call engineers for complex troubleshooting
- Maintain service level agreements during weekend shifts
- Train on proprietary tools using provided equipment
- Contribute to knowledge base documentation
- Monitor support queues and respond within SLA targets
Qualifications
- High school diploma or equivalent; tech certification preferred
- 1+ years customer service or technical support experience
- Strong written communication skills for digital interactions
- Reliable home internet connection (provided equipment tested)
- Ability to troubleshoot basic software/hardware issues
- Flexible weekend availability (Sat/Sun 8AM-8PM)
- Proficient with remote collaboration tools
- U.S. work authorization required