Job Description
Join TechSolutions Global as a Remote Weekend Support Specialist! We provide all necessary equipment for you to excel in this fully remote role based in Sacramento, CA. Work flexible weekend shifts while supporting our clients with cutting-edge technical solutions. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment.
Responsibilities
- Deliver exceptional technical support to clients during weekend shifts via phone, chat, and email
- Utilize company-provided equipment (laptop, peripherals, software) for troubleshooting and issue resolution
- Document cases accurately in CRM systems while maintaining service excellence metrics
- Collaborate with weekday teams for seamless handover of critical issues
- Participate in ongoing training to stay current with product updates
- Maintain secure remote work protocols and data protection standards
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years of remote customer support or technical experience
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication abilities
- Reliable high-speed internet connection at home
- Availability to work weekends (Saturday/Sunday) with flexible scheduling
- Proficiency with troubleshooting tools and remote desktop applications