Job Description
Are you looking for flexible hours and the freedom of a remote job? Apex Digital Solutions is currently seeking a highly motivated Weekend Support Specialist to join our growing team based in the Kansas City, MO area. This role offers the perfect work-life balance for those who prefer to work weekends while maintaining a full-time schedule during the week.
As a key member of our support team, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance and service. We value adaptability, reliability, and a customer-first mindset. If you are based in Missouri or looking for opportunities in the broader Illinois region, we encourage you to apply today.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Kansas City, MO.
- Flexible Schedule: Dedicated weekend shifts with no weekend overtime.
- Competitive Pay: Earn between $18.50 and $28.00 per hour based on experience.
- Modern Tools: Work with cutting-edge support software and technology.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and live chat during weekend shifts.
- Resolve complex customer inquiries efficiently while maintaining a high Customer Satisfaction Score (CSAT).
- Document all interactions and solutions in the CRM system accurately and in real-time.
- Collaborate with the Monday-Friday support team to escalate unresolved issues and share insights.
- Maintain a professional and positive demeanor, acting as a brand ambassador for Apex Digital Solutions.
- Stay updated on product knowledge and new software features to provide accurate guidance.
- Adhere to company policies, security protocols, and performance SLAs.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service, technical support, or help desk roles (1+ years preferred).
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work independently with minimal supervision.