Job Description
Join our cutting-edge team as a Remote Weekend Tech Support Specialist in Oklahoma City! Enjoy the perfect work-life balance with weekend shifts while delivering exceptional technical support to global clients. This fully remote role offers competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading technologies. Be part of a forward-thinking company that values innovation and employee growth.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Troubleshoot complex system problems with efficiency and precision
- Document all interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain high customer satisfaction scores through exceptional service
- Conduct system updates and security patches as scheduled
- Stay updated on emerging technologies and industry best practices
Qualifications
- 3+ years of technical support experience with remote work
- Proficiency in Windows, macOS, and cloud-based platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Weekend availability (Saturday/Sunday) mandatory