Job Description
Join ConnectCare Solutions as a Remote Weekend Tech Support Specialist! We're hiring immediately for weekend shifts with full equipment provided. Enjoy the flexibility of working from home while delivering exceptional technical support to our clients. This role offers competitive pay, comprehensive training, and a supportive remote team environment. Perfect for tech-savvy individuals seeking weekend work-life balance in Houston or Florida.
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues using provided equipment
- Document customer interactions and resolution processes
- Collaborate with support team to resolve complex issues
- Maintain knowledge base articles and documentation
- Adhere to SLA and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in technical support or customer service
- Strong diagnostic and problem-solving abilities
- Proficiency with Windows/macOS and networking basics
- Reliable internet connection and quiet workspace
- Weekend availability (Sat/Sun 8am-8pm CST)
- Excellent communication skills in English