Job Description
Are you a tech-savvy problem solver looking for the perfect work-life balance? Apex Digital Solutions is seeking a dedicated Remote Weekend Tech Support Specialist based in Fort Worth, TX. In this role, you'll handle critical IT tickets and customer inquiries exclusively on Saturdays and Sundays, giving you your precious weekdays off to recharge.
We are a forward-thinking technology firm serving clients nationwide, and we need a reliable team member to ensure our remote workforce remains productive during the weekend shift. This is an excellent opportunity for those who prefer a structured weekend schedule without sacrificing a full-time income.
Why Join Us?
- Work from the comfort of your home in Fort Worth, TX.
- Enjoy a competitive hourly rate with no commute on weekends.
- Comprehensive training provided for our internal ticketing system.
- Flexible schedule: You work Saturday and Sunday, Monday through Friday are yours.
Responsibilities
- Ticket Resolution: Monitor and respond to technical support tickets (hardware, software, network) submitted by remote employees with a response time under 2 hours.
- Remote Access: Utilize remote desktop tools to troubleshoot desktop environments and resolve access issues securely.
- Customer Communication: Provide clear, professional, and empathetic written support via email and chat channels.
- System Maintenance: Perform routine system checks and patch updates on weekend maintenance windows.
- Documentation: Accurately log all technical interactions and resolutions into the CRM system for audit trails.
- Escalation Management: Identify complex issues and escalate them to the Senior Tier 2 team on Monday mornings.
- Security Compliance: Adhere strictly to company security protocols and data privacy regulations.
Qualifications
- Experience: 1-3 years of experience in technical support, help desk, or customer service.
- Technical Skills: Proficiency with Windows and macOS operating systems; familiarity with remote desktop software (e.g., TeamViewer, AnyDesk).
- Communication: Excellent verbal and written communication skills with the ability to explain complex tech concepts simply.
- Availability: Must be available to work every Saturday and Sunday during business hours (EST/CST).
- Tools: Ability to learn new software quickly and navigate ticketing systems efficiently.
- Location: Must reside within the United States, specifically based in Fort Worth, TX (or willing to relocate).
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.