Job Description
We are looking for a detail-oriented and tech-savvy Remote Weekend Technical Support Specialist to join our expanding team. If you thrive in a fast-paced environment and have a passion for solving complex technical issues while enjoying the flexibility of weekend hours, this is the perfect opportunity for you. We offer a competitive benefits package and the ability to work from the comfort of your home in Jacksonville, FL.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free while working weekends.
- Remote Work: Full remote capabilities from Jacksonville, FL (or anywhere in the US).
- Competitive Pay: Industry-leading compensation for weekend roles.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Manage and resolve incoming customer tickets efficiently during weekend shifts.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with the Monday-Friday support team to ensure seamless handoffs.
- Stay updated on the latest technology trends to provide accurate advice.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong understanding of operating systems (Windows, macOS) and office applications.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision during off-hours.