Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance? NexGen Support Solutions is seeking a dedicated Remote Weekend Technical Support Specialist to join our expanding team in San Antonio, TX.
We are a 100% remote-first company offering competitive pay and a dynamic work environment. In this role, you will provide top-tier technical assistance to our clients, ensuring seamless operations during our peak weekend hours.
Why Join Us?
- 100% Work From Home: No commute, no office politics.
- Weekend Shifts: Flexible schedules to suit your lifestyle.
- San Antonio Connection: Work with a team that values local talent.
Apply today to advance your career in the tech industry!
Responsibilities
- Provide expert technical troubleshooting and customer support via phone, email, and live chat.
- Diagnose and resolve software, hardware, and network connectivity issues for end-users.
- Document all interactions, resolutions, and technical issues in the CRM system.
- Escalate complex tickets to senior engineering teams when necessary.
- Maintain a high level of customer satisfaction and professionalism in every interaction.
- Stay updated on new product features and technical documentation.
Qualifications
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Previous experience in technical support or customer service (1+ years preferred).
- Strong troubleshooting skills with computers, smartphones, and network devices.
- Excellent written and verbal communication skills in English.
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work independently and manage time effectively during weekend shifts.