Job Description
Are you a tech-savvy problem solver looking for a flexible lifestyle? Apex Digital Solutions is seeking a dedicated Remote Weekend Technical Support Specialist to join our expanding team.
We are looking for individuals who thrive in a self-directed environment and are available to work Saturday and Sunday. This is a fully remote position where you will be the first line of defense for our clients' technical issues. If you are ready to take your career to the next level with a company that values work-life balance and remote flexibility, we want to hear from you.
Why Join Us?
- 100% Remote Work from Home
- Weekend-Only Schedule (Saturday & Sunday)
- Competitive Salary & Benefits Package
- Professional Development Opportunities
Responsibilities
- Provide top-tier technical support via chat, email, and phone for end-users experiencing hardware, software, or network issues.
- Triage, diagnose, and resolve complex technical tickets within established Service Level Agreements (SLAs).
- Document all interactions, solutions, and resolutions in the ticketing system (Zendesk/Jira) accurately and thoroughly.
- Collaborate with the onsite team and other remote agents to ensure consistent service delivery.
- Stay updated on the latest technology trends and internal software updates to provide informed assistance.
- Maintain a professional, positive, and empathetic demeanor while assisting frustrated customers.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service roles.
- Proven experience working in a remote or virtual work environment.
- Strong knowledge of Windows, macOS, Android, and iOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Availability to work weekends (Saturday and Sunday) on a recurring basis.