Job Description
Join Our Elite Weekend Support Team!
We are seeking a highly skilled and self-motivated Remote Weekend Technician to join our growing operations in Oklahoma City, OK. This is a unique opportunity to work a flexible schedule while enjoying the comfort of your home. We believe in empowering our staff, which is why we provide all necessary equipment provided—laptops, cell phones, and peripherals—so you can hit the ground running.
As a key member of our support staff, you will be responsible for maintaining our high standards of service during off-hours. Your expertise will ensure our clients across the region experience seamless technical support without disruption.
Responsibilities
- Provide remote technical support for hardware and software issues via phone and remote access tools.
- Manage and resolve weekend service tickets with a focus on speed and accuracy.
- Utilize provided company equipment (laptop, cell phone) to communicate with clients and the central support team.
- Document technical solutions, ticket resolutions, and customer feedback in our CRM system.
- Collaborate with the weekday team to ensure continuity of service.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is a strong plus.
- Proven experience in technical support or help desk roles.
- Reliable high-speed internet connection and a dedicated home office space.
- Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.