Job Description
Join Floridian Connect Solutions as a Remote Customer Specialist and enjoy the flexibility of working from anywhere in Florida with weekly paychecks! We're seeking a dedicated professional to support our growing client base with exceptional service. This role offers competitive compensation, full benefits, and a dynamic remote work environment.
As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of delivering Floridian-quality service. We provide comprehensive training, flexible scheduling, and a supportive team culture.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related concerns
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet weekly performance metrics for response time and resolution
- Identify upsell opportunities and communicate product enhancements
- Participate in ongoing training to stay updated on company offerings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or remote support experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office
- Strong problem-solving abilities and attention to detail
- Availability to work flexible hours including weekends
- Florida residency required for weekly pay processing