Job Description
Join Detroit Tech Solutions as a Remote Customer Specialist and enjoy the freedom of working from anywhere with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional support to our growing client base. This fully remote position offers competitive compensation, flexible hours, and a collaborative virtual environment. Be part of Detroit's thriving tech scene while serving customers nationwide.
Why Work With Us?
• Weekly paychecks (no more waiting for monthly payroll!)
• 100% remote work opportunity
• Comprehensive health benefits and retirement plans
• Professional development stipend
• Monthly team-building virtual events
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Meet weekly performance metrics for response times and resolution rates
- Identify upsell opportunities during customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years in customer service or technical support
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong written and verbal communication skills
- Ability to work independently in a remote setting
- Reliable high-speed internet connection
- Experience with ticketing systems and multi-tasking
- Available to work flexible hours including evenings/weekends as needed