Job Description
Join FlexPay Solutions as a Remote Customer Specialist and enjoy the freedom of working from anywhere while receiving weekly pay! We're hiring passionate individuals to deliver exceptional customer experiences for our innovative fintech platform. This 100% remote role offers competitive compensation, flexible scheduling, and comprehensive benefits.
As a key member of our customer success team, you'll resolve inquiries, process payments, and build lasting client relationships. Perfect for Philadelphia-based professionals seeking remote opportunities with immediate payment cycles.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Process transactions and resolve payment discrepancies
- Update CRM records with detailed interaction logs
- Collaborate with billing team to resolve escalations
- Conduct monthly account reviews for premium clients
- Develop solutions for recurring technical issues
- Maintain 95% customer satisfaction score
Qualifications
- 3+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Strong problem-solving and conflict resolution skills
- Ability to work independently in remote setting
- Weekly pay processing knowledge preferred
- High school diploma or equivalent required
- Flexible availability including weekend shifts