Job Description
Join NexusPay Solutions as a Remote Customer Success Manager and experience the freedom of weekly pay! We're seeking a dynamic professional to drive client satisfaction and retention in our fast-growing fintech startup. Enjoy 100% remote work from anywhere in Georgia, with flexible hours and comprehensive benefits including health insurance, retirement plans, and professional development stipends. Our unique weekly pay schedule ensures you get paid faster, improving your financial stability.
Why NexusPay? We're revolutionizing payment processing with AI-driven solutions, and we need passionate team members who thrive in a results-oriented environment. This role offers uncapped commission potential and quarterly bonuses based on performance metrics. You'll work with cutting-edge technology while making a tangible impact on small businesses across the Southeast.
Responsibilities
- Manage portfolio of 50+ B2B clients through dedicated onboarding and ongoing support
- Develop and execute strategic success plans to achieve 95%+ client retention
- Identify upsell opportunities through quarterly business reviews
- Collaborate with product team to relay client feedback for feature improvements
- Track and report key metrics using Salesforce and custom analytics tools
- Proactively resolve escalations with SLA adherence
- Contribute to knowledge base with client success playbooks
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years B2B SaaS customer success or account management experience
- Proven track record of exceeding retention targets
- Advanced proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication skills with executive-level clients
- Data-driven decision-making abilities
- Remote work experience with strong self-discipline
- Georgia residency required for weekly pay processing