Job Description
Join FlexPay Solutions, a fintech innovator, and revolutionize financial services through our remote-first culture. We're seeking a dedicated Customer Support Specialist to provide exceptional service while enjoying the flexibility of remote work with weekly pay. Based in Baltimore, you'll support our growing client base with cutting-edge payment solutions.
Why FlexPay Solutions?
• Industry-leading remote work infrastructure
• Guaranteed weekly paychecks (no delays)
• Comprehensive benefits package including health insurance
• Career advancement opportunities in fintech
• Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 24-hour SLA
- Process transactions using proprietary payment systems
- Document cases in CRM and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve customer experience
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly virtual training sessions
Qualifications
- 2+ years in customer support or fintech industry
- Proficiency with CRM software (Salesforce experience preferred)
- Excellent written and verbal communication skills
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- High-speed internet connection and dedicated workspace
- Valid Maryland work authorization