Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and enjoy weekly pay! We're hiring immediately for this fully remote position based in Austin, Texas. You'll provide critical technical support to clients while working from the comfort of your home. This role offers competitive pay, flexible hours, and the opportunity to grow your career in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install and configure computer systems, networks, and peripherals
- Provide exceptional customer service with clear technical guidance
- Document support tickets and maintain detailed technical documentation
- Collaborate with team members to resolve complex technical challenges
- Monitor system performance and implement security protocols
Qualifications
- 2+ years of IT support experience with remote tools
- Strong knowledge of Windows/macOS and network infrastructure
- CompTIA A+ or equivalent certification preferred
- Excellent troubleshooting and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira)