Job Description
We are Horizon Digital Group, a premier provider of remote workforce solutions, and we are urgently hiring for our next wave of Full-Time Customer Support Specialists. We are looking for dedicated professionals who want to enjoy the ultimate flexibility of a 100% Work From Home career.
Whether you are based in San Antonio, TX, or anywhere across North Carolina, this is your chance to join a high-growth company that values your work-life balance. You will be the friendly voice and face of our brand, helping clients navigate their needs with empathy and expertise.
Why Join Us?
- 100% Remote & Flexible: Work from the comfort of your home.
- Urgent Hiring: Immediate start dates available for qualified candidates.
- Competitive Pay: Hourly wage plus performance bonuses.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Accurately document all customer interactions and issue resolutions in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with internal teams to resolve complex technical or billing issues.
- Stay up-to-date with product knowledge and service updates to provide accurate information.
- Maintain a professional and positive demeanor during every interaction.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Proven experience in customer service, sales, or technical support.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Microsoft Office Suite and CRM software.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.