Job Description
Join our dynamic healthcare team as a Scheduling Coordinator at Bluegrass Medical Group! We're seeking a highly organized professional to optimize our patient appointment workflows and ensure seamless operations across our Lexington clinic. You'll be the backbone of our patient experience, managing complex scheduling while maintaining exceptional communication with providers, staff, and patients. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment in Kentucky's healthcare hub.
Responsibilities
- Manage provider calendars and optimize appointment scheduling across multiple specialties
- Coordinate patient intake processes, verifying insurance and demographic information
- Handle appointment changes, cancellations, and rescheduling with precision
- Collaborate with clinical staff to resolve scheduling conflicts and ensure timely patient care
- Maintain accurate electronic health record (EHR) scheduling data and documentation
- Generate scheduling reports and analyze utilization metrics for process improvement
- Act as primary communication liaison between patients and healthcare providers
Qualifications
- Associate's degree or equivalent healthcare scheduling experience required
- 2+ years of experience in medical office scheduling or healthcare administration
- Proficiency in EHR systems (Epic, Cerner, or similar) and Microsoft Office Suite
- Exceptional organizational skills with attention to detail in fast-paced environments
- Strong verbal and written communication abilities for patient interactions
- Knowledge of healthcare compliance protocols (HIPAA, patient privacy laws)
- Ability to multitask while maintaining professionalism under pressure