Job Description
Join our dynamic healthcare team as a Scheduling Coordinator in Lubbock, TX! We're seeking a highly organized professional to manage complex appointment systems and ensure seamless patient experiences. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment. If you excel at multitasking and thrive in fast-paced settings, apply today to become an integral part of our patient care delivery system.
Responsibilities
- Synchronize and optimize physician, specialist, and diagnostic appointment schedules across multiple departments
- Coordinate patient logistics including pre-visit preparations, insurance verification, and follow-up communications
- Manage electronic health record (EHR) scheduling systems to maximize provider efficiency and minimize wait times
- Resolve scheduling conflicts and coordinate with clinical staff to accommodate urgent and emergent cases
- Generate daily/weekly reports on appointment metrics and resource utilization for department leadership
- Maintain accurate patient demographic and insurance information in compliance with HIPAA regulations
Qualifications
- Minimum 2 years of experience in medical office scheduling or healthcare coordination
- Proficiency with EHR systems (Epic, Cerner, or similar) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Certified Medical Administrative Assistant (CMA) or equivalent preferred
- Demonstrated ability to manage competing priorities in high-volume settings
- Strong attention to detail with 100% accuracy in appointment documentation
- Valid Texas driver's license and reliable transportation