Job Description
Join our dynamic healthcare team as a Scheduling Coordinator and become the backbone of patient care operations! At MediSync Healthcare Solutions, we're revolutionizing patient access through innovative scheduling technologies. This pivotal role combines administrative excellence with compassionate patient interaction to ensure seamless appointment coordination across our Fort Wayne network. You'll work in a modern, collaborative environment where your organizational skills directly impact patient satisfaction and clinical efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Indiana's fastest-growing healthcare sectors.
Responsibilities
- Coordinate complex multi-specialty appointments across 15+ physician practices using Epic EHR scheduling systems
- Optimize provider schedules to maximize patient capacity while maintaining optimal workflow balance
- Proactively manage patient appointment changes with empathetic communication and resolution protocols
- Collaborate with clinical teams to accommodate urgent care needs while maintaining schedule integrity
- Analyze scheduling metrics to identify bottlenecks and implement efficiency improvements
- Maintain strict HIPAA compliance for all protected health information in scheduling processes
- Train new staff on scheduling protocols and system functionalities
Qualifications
- Associate's degree in healthcare administration or equivalent experience (3+ years in medical scheduling)
- Advanced proficiency in Epic EHR scheduling modules and Microsoft Office Suite
- Proven track record of maintaining 95%+ schedule accuracy in high-volume environments
- Exceptional communication skills with demonstrated conflict resolution abilities
- Certified Medical Scheduler (CMS) or equivalent preferred
- Experience with telehealth scheduling integration and virtual appointment management
- Ability to adapt quickly to changing priorities in fast-paced clinical settings
- Detail-oriented with strong analytical skills for schedule optimization