Job Description
Join our dynamic healthcare team as a Scheduling Coordinator at Fort Wayne Health Partners! We're seeking a detail-oriented professional to optimize patient flow and ensure seamless appointment coordination. This vital role combines administrative precision with exceptional communication skills to enhance our patients' experience while supporting our clinical staff. Enjoy competitive benefits, a collaborative work environment, and opportunities for professional growth in one of Indiana's most vibrant communities.
Responsibilities
- Manage complex appointment scheduling across multiple departments using Epic EMR system
- Coordinate patient referrals and verify insurance coverage for all scheduled services
- Act as primary liaison between patients, providers, and clinical staff for scheduling needs
- Maintain accurate electronic calendars and manage last-minute schedule changes
- Generate daily appointment reports and analyze scheduling metrics for efficiency improvements
- Resolve scheduling conflicts with diplomacy while maintaining patient satisfaction standards
Qualifications
- Minimum 2 years experience in healthcare scheduling or medical office coordination
- Proficiency with electronic medical records (Epic preferred) and scheduling software
- Excellent verbal and written communication skills with strong customer service focus
- Ability to multitask in a fast-paced environment while maintaining meticulous attention to detail
- Knowledge of HIPAA regulations and patient privacy protocols
- Associate's degree in healthcare administration or related field preferred