Job Description
We're seeking a detail-oriented Scheduling Coordinator to join our dynamic healthcare team in Kansas City! As the central point of contact for patient appointments, you'll optimize operational efficiency while delivering exceptional customer experiences. This hybrid role combines administrative precision with compassionate patient care in a fast-paced environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact on our community's health outcomes. Apply today to become part of our award-winning healthcare network!
Responsibilities
- Coordinate complex multi-specialty appointment schedules across 15+ providers using Epic EHR systems
- Proactively manage provider calendars to maximize patient throughput while maintaining quality care standards
- Handle patient inquiries regarding appointments, insurance verification, and pre-visit preparation
- Collaborate with clinical teams to resolve scheduling conflicts and optimize resource allocation
- Generate daily/weekly utilization reports and identify process improvement opportunities
- Maintain strict HIPAA compliance for all patient scheduling data and communications
Qualifications
- 3+ years of experience in healthcare scheduling or administrative coordination
- Proficiency with EHR systems (Epic preferred) and Microsoft Office Suite
- Exceptional organizational skills with ability to manage competing priorities
- Strong communication abilities with diverse patient populations and clinical staff
- Certified Medical Administrative Assistant (CMA) or equivalent credential preferred
- Experience with appointment optimization and wait time reduction strategies