Job Description
Join our award-winning healthcare team as a Scheduling Coordinator in Raleigh, NC! We're seeking a highly organized professional to optimize patient flow and provider schedules in our state-of-the-art medical facility. This pivotal role combines exceptional communication with strategic coordination to deliver seamless healthcare experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative environment that values work-life balance. If you thrive in dynamic settings and excel at logistical challenges, apply today to become part of our patient-centered mission.
Responsibilities
- Coordinate complex multi-specialty provider schedules across 15+ departments
- Manage patient appointment workflows while maintaining 98% accuracy
- Optimize room utilization and resource allocation using Epic EMR systems
- Handle urgent rescheduling requests with empathy and efficiency
- Collaborate with billing and clinical teams to resolve scheduling conflicts
- Generate monthly utilization reports and process improvement insights
- Train new staff on scheduling protocols and software best practices
Qualifications
- 3+ years of healthcare or professional scheduling experience
- Expertise in EMR systems (Epic preferred) and calendar management tools
- Exceptional verbal/written communication and conflict resolution skills
- Proven ability to manage competing priorities under tight deadlines
- Associate's degree in healthcare administration or related field
- Proficiency in Microsoft Office Suite and scheduling software
- SHRM-SCP or CPC certification preferred