Job Description
Apex Health Systems is seeking a dedicated Scheduling Coordinator to join our dynamic team in the heart of Chicago, IL. In this pivotal role, you will serve as the primary point of contact for patient appointments, ensuring a seamless experience for our clients while optimizing our workflow efficiency.
We are looking for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional administrative support.
Responsibilities
- Manage complex calendars and schedule patient appointments across multiple providers, ensuring optimal time allocation.
- Communicate effectively with patients via phone and email to confirm appointments and answer inquiries regarding services.
- Update and maintain accurate records in our electronic health record (EHR) system and scheduling databases.
- Coordinate referrals and facilitate communication between patients, insurance providers, and medical staff.
- Handle incoming calls and direct them to the appropriate departments or personnel promptly.
- Assist in the preparation of daily schedules and prepare necessary documentation for incoming visits.
- Resolve scheduling conflicts and manage patient cancellations or reschedules with professionalism.
Qualifications
- High school diploma or GED required; Associate degree in Healthcare Administration or related field is a plus.
- Minimum of 2 years of experience in a scheduling, administrative, or customer service role.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and familiarity with medical scheduling software.
- Excellent verbal and written communication skills with a focus on customer service.
- Strong organizational skills and the ability to multitask in a high-volume, fast-paced setting.
- Ability to maintain confidentiality and adhere to HIPAA compliance standards.
- Problem-solving mindset with a proactive approach to scheduling challenges.