Job Description
Join Cincinnati Health Partners as a Scheduling Coordinator and become the backbone of our patient care team! We're seeking a highly organized professional to optimize our appointment system while delivering exceptional service. In this dynamic role, you'll coordinate complex schedules across multiple departments, ensuring seamless operations and patient satisfaction. Our collaborative environment offers growth opportunities, competitive benefits, and the chance to make a tangible impact on healthcare delivery. Apply today to join our award-winning team!
Responsibilities
- Manage and optimize multi-specialty appointment schedules across 15+ providers
- Coordinate patient scheduling, rescheduling, and cancellations with precision
- Communicate effectively with patients, physicians, and staff regarding availability
- Maintain accurate electronic health records (EHR) scheduling data
- Handle high-volume phone inquiries with empathy and professionalism
- Collaborate with billing and clinical teams to ensure smooth patient flow
- Implement process improvements to reduce wait times and increase efficiency
Qualifications
- Associate's degree in healthcare administration or related field (or equivalent experience)
- 2+ years of scheduling coordination experience in medical setting
- Proficiency in EHR systems (Epic, Cerner, or similar)
- Exceptional organizational and time-management skills
- Strong written and verbal communication abilities
- Ability to handle high-pressure situations with composure
- Knowledge of HIPAA compliance and patient privacy regulations
- Attention to detail with data accuracy requirements