Job Description
Join Apex Solutions Group as a remote Senior Customer Success Manager and become the driving force behind our clients' success stories. We're seeking a strategic leader to build lasting relationships, drive adoption of our SaaS platform, and fuel revenue growth – all while working from the comfort of your Kansas City home office.
This role offers unparalleled flexibility with a competitive benefits package including health insurance, 401k matching, and professional development stipends. You'll collaborate with cross-functional teams while making a tangible impact in a rapidly growing tech environment.
Responsibilities
- Develop and execute strategic success plans for enterprise-level clients
- Identify expansion opportunities and drive revenue growth through upsells
- Act as primary point of contact for client escalations and issue resolution
- Conduct quarterly business reviews with key stakeholders
- Collaborate with product team to deliver client feedback and feature requests
- Maintain 95%+ client retention rate through proactive engagement
- Lead implementation of new client onboarding processes
Qualifications
- 5+ years of B2B SaaS customer success or account management experience
- Proven track record of meeting/exceeding revenue targets
- Exceptional communication and presentation skills
- Certification in Salesforce or HubSpot preferred
- Experience with CRM platforms (Salesforce, Zendesk)
- Bachelor's degree in Business, Marketing, or related field
- Ability to work independently with minimal supervision
- Strong analytical skills with data-driven decision making