Job Description
Join our award-winning team as a Senior Customer Success Manager and become the driving force behind client retention and growth! We're urgently seeking a dynamic professional to build lasting relationships with our enterprise clients remotely from Columbus. This high-impact role combines strategic account management with data-driven insights to ensure our clients maximize their ROI with our cutting-edge SaaS platform.
Why you'll love working with us: Competitive compensation, comprehensive benefits package, flexible remote work environment, and opportunities for rapid career advancement in a thriving tech hub. Enjoy the perfect blend of autonomy and collaboration while making tangible impacts on our business and clients' success.
Responsibilities
- Develop and execute strategic account plans for 15-20 enterprise clients to drive retention and expansion
- Act as primary point of contact for key stakeholders, addressing concerns and identifying upsell opportunities
- Analyze usage data to identify growth opportunities and present actionable insights to leadership
- Collaborate with product and engineering teams to communicate client feedback and influence roadmap
- Lead quarterly business reviews with executive stakeholders to demonstrate value and ROI
- Mentor junior team members and contribute to continuous improvement of success methodologies
Qualifications
- 5+ years in B2B SaaS customer success or account management with enterprise clients
- Proven track record of exceeding retention and expansion targets
- Exceptional communication and presentation skills with executive-level stakeholdersExperience with CRM tools (Salesforce) and analytics platforms (Tableau/Power BI)
- Strong analytical abilities with data-driven decision making
- Self-motivated professional thriving in remote work environments
- Bachelor's degree in Business, Marketing, or related field