Job Description
Join our award-winning remote team at Nexus Solutions Group! We're urgently hiring a Senior Customer Success Manager to drive client retention and growth from the comfort of your home office. This is a critical role for our expanding SaaS platform serving healthcare clients nationwide.
As a remote team member, you'll enjoy flexible hours, comprehensive benefits, and the opportunity to make a tangible impact. Our ideal candidate thrives in fast-paced environments and possesses exceptional relationship-building skills. If you're a results-driven professional passionate about client advocacy, we encourage you to apply immediately!
Responsibilities
- Develop and execute strategic account plans for 15-20 key healthcare clients
- Identify upsell/cross-sell opportunities through deep product usage analysis
- Proactively address client concerns to achieve 95%+ retention rate
- Collaborate with product teams to document client feedback for feature enhancements
- Lead quarterly business reviews with executive stakeholders
- Maintain accurate CRM records and pipeline forecasting
- Mentor junior team members on best practices in customer engagement
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of exceeding retention/upsell targets
- Experience with CRM platforms (Salesforce preferred) and analytics tools
- Strong understanding of healthcare industry compliance (HIPAA a plus)
- Exceptional communication and presentation skills
- Ability to thrive in autonomous, remote work environments
- Bachelor's degree in Business, Marketing, or related field
- Technical aptitude to quickly master new software platforms