Job Description
Join our award-winning remote team in Las Vegas as a Senior Customer Support Specialist! We're urgently hiring tech-savvy professionals to deliver exceptional service for our SaaS platform. This fully remote role offers competitive compensation, flexible scheduling, and growth opportunities within our rapidly expanding organization.
What You'll Love:
• 100% remote work with flexible hours
• Comprehensive health benefits and 401(k) matching
• Professional development stipend
• Collaborative virtual team environment
Responsibilities
- Resolve complex technical issues via phone, email, and chat
- Document cases in CRM systems with precision
- Collaborate with engineering teams to escalate bugs
- Mentor junior support agents on best practices
- Analyze support metrics to improve customer satisfaction
- Develop troubleshooting knowledge base articles
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 5+ years in technical customer support
- Expertise in SaaS platforms and cloud technologies
- Proficiency with Zendesk and Jira
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with remote team collaboration tools
- A+ or CompTIA Network+ certification preferred
- Ability to work independently in fast-paced environments