Job Description
Join Nexus Solutions Group as a Senior Customer Support Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional remote support from the vibrant city of Portland. Enjoy competitive pay, comprehensive benefits, and a flexible home office setup while making meaningful connections with customers across the Pacific Northwest.
Why Nexus Solutions Group?
- Industry-leading training and career advancement paths
- Stipend for home office equipment
- Health, dental, and vision insurance (100% covered for employees)
- 401(k) with company matching
- Paid time off and company holidays
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with technical teams to troubleshoot escalated product issues
- Identify upsell opportunities and contribute to revenue growth initiatives
- Participate in weekly coaching sessions to refine support techniques
- Maintain detailed knowledge of product updates and policy changes
Qualifications
- 3+ years of customer support experience in SaaS or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office environment
- Experience with remote collaboration tools (Slack, Zoom)
- Available for occasional weekend shifts (1-2 times monthly)