Job Description
Join Madison Solutions Group's award-winning remote customer support team and transform how we serve clients nationwide. As a leader in digital innovation, we're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy competitive benefits, flexible scheduling, and ongoing professional development in a collaborative virtual environment.
Why Join Us?
• Comprehensive health/dental/vision insurance
• 401(k) with company match
• $1,000 home office stipend
• Monthly wellness stipend
• Paid time off + holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system with detailed resolution notes
- Collaborate with technical teams to resolve complex issues
- Identify process improvement opportunities and implement solutions
- Maintain product knowledge through weekly training sessions
- Support after-hours rotation (1 week/month)
Qualifications
- 3+ years customer service experience in remote environment
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask across multiple support channels
- High-speed internet connection and quiet workspace
- Experience with SaaS products preferred
- Associate degree or equivalent certification required