Job Description
Join our award-winning remote team as a Senior Customer Support Specialist at Apex Solutions Group! We're seeking passionate professionals to deliver exceptional service to our growing client base. This fully remote position offers the flexibility to work from anywhere while making a meaningful impact in Greensboro's thriving business community. Enjoy competitive benefits, career growth opportunities, and a supportive culture that values your expertise.
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with exceptional efficiency
- Manage escalated cases with empathy and problem-solving expertise
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with cross-functional teams to improve service processes
- Contribute to knowledge base documentation and training materials
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Identify opportunities for service improvements and implement solutions
Qualifications
- 3+ years of customer service experience in remote/hybrid environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Experience working with SaaS or tech products
- Ability to maintain composure under pressure
- High-speed internet connection and dedicated workspace
- Associate degree or equivalent professional certification