Job Description
Join our award-winning customer experience team at Tampa Digital Solutions! We're seeking a dedicated Remote Customer Support Specialist to deliver exceptional service to our growing client base in the Tampa Bay area. Enjoy a flexible work-from-home setup while making a real impact on customer satisfaction and retention.
This full-time role offers comprehensive training, career advancement opportunities, and a collaborative virtual environment. You'll be part of a company recognized for innovation in digital customer support solutions, with competitive benefits and a culture that values your professional growth.
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions and maintain accurate case histories in CRM systems
- Collaborate with technical teams to troubleshoot product-related issues
- Identify and escalate recurring problems to improve service processes
- Meet or exceed monthly performance metrics (CSAT, resolution time)
- Contribute to knowledge base articles and training materials
- Participate in weekly team meetings and professional development sessions
Qualifications
- 3+ years of customer service experience in remote/virtual environments
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently with minimal supervision
- High-speed home internet connection and quiet workspace
- Associate degree or equivalent professional experience required
- Experience with SaaS products preferred