Job Description
Join our award-winning customer support team as a remote Senior Customer Support Specialist at Boston Innovations Inc. We're seeking passionate individuals to deliver exceptional experiences for our clients across New England. This fully remote position offers competitive benefits, career growth opportunities, and a flexible work environment. As a key member of our support ecosystem, you'll resolve complex inquiries, build client relationships, and contribute to our industry-leading satisfaction metrics.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to escalate unresolved issues
- Proactively identify opportunities to improve client experiences
- Maintain 95%+ customer satisfaction score with personalized solutions
- Participate in ongoing training to master product knowledge
Qualifications
- 3+ years in customer support or related experience
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to troubleshoot technical issues independently
- Strong problem-solving and conflict resolution abilities
- Self-motivated with excellent time management
- High-speed internet and quiet home office environment