Job Description
Join Milwaukee Support Solutions as a Part-Time Remote Customer Service Specialist and become the voice of our valued customers! We're seeking compassionate professionals to deliver exceptional support from the comfort of your home office. This flexible role offers 25-30 hours weekly with competitive pay and comprehensive training. Our team thrives on innovation and employee growth, providing a supportive environment where your skills shine. Enjoy the perfect work-life balance while making a real impact in our community.
What We Offer:
- Flexible remote work schedule
- Competitive hourly pay + performance incentives
- Comprehensive paid training
- Health insurance options (part-time eligible)
- 401(k) with company match
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using internal knowledge bases and escalation protocols
- Process orders, returns, and exchanges accurately within SLA timeframes
- Document customer interactions in CRM system with detailed, actionable notes
- Identify upsell opportunities and cross-reference with product catalog
- Collaborate with technical teams to resolve complex customer concerns
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid environment
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating effectively with teams
- Flexible availability including evenings and weekends (15-20 hours)