Job Description
Join our award-winning customer experience team as a Remote Senior Customer Support Specialist! We're urgently seeking passionate professionals to deliver exceptional service to our growing client base in the Denver tech corridor. Enjoy flexible remote work while making a tangible impact on customer satisfaction and retention.
What We Offer:
- 100% remote work with flexible hours
- Comprehensive benefits package (health, dental, vision)
- Professional development stipend
- Monthly performance bonuses
- Collaborative virtual team environment
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve escalated issues
- Identify opportunities for process improvement
- Maintain 95% customer satisfaction score
- Train new team members on support protocols
- Monitor customer feedback channels and respond proactively
Qualifications
- 3+ years in customer support or similar role
- Experience with Zendesk or Salesforce CRM
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Proficient in Microsoft Office suite
- High-speed internet connection required
- Must reside in Colorado timezone
- Background check and drug screen required