Job Description
Join InnovateCare Solutions, a leader in healthcare technology, as a Senior Customer Support Specialist. This fully remote position offers the flexibility to work from anywhere while making a real impact. We're seeking empathetic professionals to resolve complex patient inquiries and ensure exceptional service delivery. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment.
Why InnovateCare? We prioritize employee growth with quarterly training stipends, flexible scheduling, and opportunities for career advancement. Our remote-first culture values work-life balance and innovation.
Responsibilities
- Resolve high-volume patient inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM while maintaining HIPAA compliance
- Collaborate with clinical teams to resolve technical billing issues
- Identify process improvement opportunities through quarterly feedback reports
- Mentor junior support agents during onboarding and complex escalations
- Participate in cross-functional projects to enhance patient experience
Qualifications
- 3+ years in customer support with healthcare/billing experience
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional problem-solving skills with medical terminology knowledge
- Ability to maintain composure during high-stress patient interactions
- Strong written and verbal communication skills
- Remote work setup with reliable high-speed internet
- Bachelor's degree or equivalent professional certification