Job Description
Join NexusTech Solutions as a remote Customer Support Specialist and become an advocate for our clients in the Pacific Northwest. We're seeking empathetic professionals to deliver exceptional service from home while contributing to our award-winning team. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling in a supportive virtual environment.
Why NexusTech?
- Industry-leading training and career development paths
- Health/dental/vision insurance + 401(k) matching
- Monthly tech stipend and home office setup allowance
- Virtual team-building events and wellness programs
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat
- Document cases in CRM systems with precision and detail
- Collaborate with technical teams to troubleshoot escalated issues
- Identify process improvement opportunities and provide feedback
- Maintain 95% customer satisfaction score with personalized solutions
- Participate in quarterly product knowledge workshops
- Support cross-functional projects in customer experience enhancement
Qualifications
- 3+ years in technical customer support or SaaS environments
- Proven ability to de-escalate high-pressure situations
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written/verbal communication skills
- Strong analytical problem-solving abilities
- Self-motivated with reliable home office setup
- Availability for rotating weekend shifts (1 weekend/month)
- Washington state residency required for local compliance