Job Description
Join TechSolutions Inc. as a Senior Equipment Technician and revolutionize remote maintenance operations from Phoenix, AZ! We're seeking a detail-oriented professional to manage our cutting-edge diagnostic equipment while enjoying full remote flexibility. As a key member of our Illinois-based team, you'll receive premium company-provided tools and technology to deliver exceptional service nationwide. This full-time role combines hands-on technical expertise with remote collaboration, offering competitive compensation and comprehensive benefits.
Our ideal candidate thrives in autonomous environments while maintaining rigorous safety standards. You'll be instrumental in reducing operational downtime through proactive monitoring and swift resolution of equipment issues. With continuous training opportunities and a supportive culture, this position offers long-term career growth in the dynamic field of remote technical support.
Responsibilities
- Remotely diagnose, troubleshoot, and resolve complex equipment malfunctions using proprietary diagnostic tools
- Coordinate with field technicians to execute maintenance schedules and repair protocols
- Document service reports, equipment performance metrics, and improvement recommendations
- Train team members on new equipment technologies and remote maintenance procedures
- Collaborate with engineering teams to enhance equipment reliability and efficiency
- Ensure compliance with OSHA safety standards and company maintenance protocols
- Manage inventory of replacement parts through our integrated supply chain system
Qualifications
- 5+ years of experience in industrial equipment maintenance or technical support
- Proficiency with remote diagnostic tools and virtual collaboration platforms
- Certification in at least one relevant technical field (e.g., HVAC, electronics, or industrial machinery)
- Strong analytical skills with ability to troubleshoot complex mechanical systems remotely
- Excellent written and verbal communication skills for technical documentation
- Ability to work independently with minimal supervision while meeting SLAs
- Valid driver's license and willingness to travel occasionally (<10% of time)